Working at Thorpedale
Station Approach, Chorleywood, WD3 5QJ
Operated by Watford And District Mencap Society
7 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel respected and supported with enough people on shift, but no registered manager and few social activities hold it back."
Safety & Risk
4/10
!
People's risk assessments in places lacked the information required to support them. There were examples where we saw risks had been identified but risk management strategies were not clear or did not indicate how to support the person.
Staff Culture
6/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Staffing Levels
6/10
✓
Staff felt there was enough staff to keep people safe. We observed people being supported when they required it and did not need to wait for their needs to be met.
Training & Dev
5/10
!
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff received training to administer people's medicines safely.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
2/10
✕
People spoke about wanting to have more access to social activities.
Points to consider
No permanent manager in post when inspectors visited, even though a new one started recently.
At the time of our inspection there was not a registered manager in post. A new manager had been in post and had submitted an application to register.
Risk assessments miss some key details, like mobility support, leaving staff unsure how to keep people safe.
one person required support with their mobility, this was not highlighted in the risk assessment or care plan. This could leave staff misunderstanding how to support the person to manage these risks safely.
No activities programme or coordinator mentioned, so the role is mostly routine personal care and residents want more social activities.
People spoke about wanting to have more access to social activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews