Working at Thorp House
Church Road, Thetford, IP25 6QA
Operated by Althea HealthCare Limited
41 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Improved governance and oversight with good training and a positive collaborative culture, but medicines storage risks and staff covering COVID sickness were drawbacks."
Safety & Risk
6/10
✓
People received their medicines as prescribed, and staff supported a number of people living with complex medical care needs, to maintain good standards of health
Staff Culture
7/10
✓
There was a positive and upbeat living and working atmosphere observed within the service. Staff worked collaboratively and were overheard reminding each other if certain tasks needed to be remembered or prioritised
Staffing Levels
6/10
✓
Staff told us there were consistently enough staff on shift to provide good care and support to people
Training & Dev
7/10
✓
Training compliance levels at the service were good, and staff demonstrated implementation of their training into their practice and care approach
Management
7/10
✓
Changes to the registered manager and deputy manager had happened since the last inspection, this had resulted in positive improvements in the level of governance and oversight of the service
Programmes
6/10
✓
People were encouraged to lead active and purposeful lives, with access to activities on a 1:1 and group basis
Points to consider
Staffing is adequate with enough staff on shift, but remaining staff had to cover for those off sick during the COVID outbreak
Whilst the service did have some staff on sick leave due to the COVID-19 outbreak, remaining staff were covering shifts and staffing shortfalls to ensure required numbers did not change each day
Activities include 1:1 and group sessions with a coordinator, but no specialist programmes or innovative approaches mentioned
People were encouraged to lead active and purposeful lives, with access to activities on a 1:1 and group basis
Safety processes are standard but there was a recent issue with some medicines not stored safely until fixed after feedback
We identified some people's topical medicines such as creams and emollients were not being safely stored placing people at risk of accidental harm. Following our inspection, the registered manager confirmed lockable cabinets had been installed
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews