Working at Thornton Manor Nursing Home
Thornton Green Lane, Chester, CH2 4JQ
Operated by Care and Support TM Ltd
47 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Staff feel supported with enough on shifts and an approachable manager, but outdated training, overlooked safety risks and ineffective governance checks need attention."
Safety & Risk
3/10
✕
Some risks had not been considered within people's care plan records. For example; one person was at risk due to smoking within their bedroom as well as in outdoor areas.
Staff Culture
6/10
✓
Staff comments included, 'The manager is really approachable, they are working really hard to bring about change', 'The manager keeps us updated through meetings'
Staffing Levels
6/10
✓
Staff told us there were enough staff on each shift and one commented, 'We all pull together to ensure everyone receives the support that people need.'
Training & Dev
3/10
✕
A clear training plan was in place to ensure staff revisited all mandatory training due to this not being up to date.
Management
4/10
!
Governance systems in place had failed to identify the concerns we found and whilst regular checks and audits were in place, they were not effective at driving improvement.
Programmes
5/10
!
People were observed engaging in activities... Comments received from family members included; 'Mum gets involved in painting and playing bingo', 'Father joins in the activities such as Karaoke and afternoon tea'
Points to consider
Mandatory training was not up to date, so a catch-up plan was needed for staff.
A clear training plan was in place to ensure staff revisited all mandatory training due to this not being up to date.
Risks like people smoking in bedrooms were not properly assessed in care plans.
Some risks had not been considered within people's care plan records. For example; one person was at risk due to smoking within their bedroom as well as in outdoor areas.
Checks and audits failed to spot issues like gaps in care plans and safety risks.
Governance systems in place had failed to identify the concerns we found and whilst regular checks and audits were in place, they were not effective at driving improvement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews