Last updated: 10 February 2026
"Supportive management and a family-like culture ensure strong safety, although overtime covers staffing and activities lack variety."
Staff had the training, skills and knowledge to protect people from abuse. Good risk management plans were in place. Staff administered medicines safely with regular audits. The service learned from accidents and incidents.
We found there was an open and transparent culture in the home where staff were encouraged to share in the development of the home. Staff said, 'it's like a large family.'
There were enough staff available throughout the day and overnight to keep people safe. One person told us, 'There do seem to be enough staff on duty to help me and other people too.' The registered manager told us they did not use agency staff.
Staff received training in areas including... person centred care, dealing with violence and aggression, understanding mental health... refreshed every three years. Senior staff held one to one supervision meetings with staff every two months.
The registered manager operated an open-door policy whereby people, relatives and staff could speak with them at any time. Staff spoke highly of the registered manager and said, 'The manager is very supportive and so is the staff team. We all know each other really well it's like a large family.'
A variety of activities were available including playing bingo, art work, sewing and other group outings. People went on trips to Brighton, church, shopping, library, Christmas parties, summer fetes and BBQs.
Staff numbers are enough for safety with no agency use, but covered by overtime so no guarantee of light workloads.
regular staff covered the planned and unplanned leave of colleagues with overtime shifts
Basic activities like bingo, arts, sewing and trips with no dedicated coordinator or specialist programmes to add real variety to the day.
A variety of activities were available including playing bingo, art work, sewing and other group outings
Training covers key topics and supervision is regular, but refreshed only every three years with no funded qualifications or career development.
these areas of training were refreshed with staff every three years
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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