Working at Thornton House Residential Home
94 Chester Road, Ellesmere Port, CH66 1QL
Operated by GN Care Homes Limited
22 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Enough staff and a supportive manager, but weak governance and infection control risks allow poor practices to continue."
Safety & Risk
3/10
✕
There were many examples of infection control risks the provider had failed to identify and mitigate, including care and cleaning staff not wearing personal protective equipment (PPE), in line with good practice when handling dirty laundry and completing cleaning tasks.
Staff Culture
6/10
✓
Staff told us the registered manager was approachable and supportive.
Staffing Levels
6/10
✓
There were sufficient numbers of staff deployed to meet the needs of the people supported.
Training & Dev
5/10
!
Most staff had received training to enable them to understand and meet people's needs. This included training in the areas of supporting people living with dementia. However, there were still gaps in staff training which needed to improve.
Management
3/10
✕
Governance systems remained ineffective. Quality assurance systems were not robust. and records were not accurate and complete. Poor practice was allowed to carry on and the provider did not properly identify or mitigate risks
Programmes
4/10
!
People enjoyed the group activities on offer but there was little else on offer for people to be engaged in or stimulated by.
Points to consider
Weak oversight means problems like unsafe practices keep happening without being spotted or fixed
Governance systems remained ineffective. Quality assurance systems were not robust. and records were not accurate and complete. Poor practice was allowed to carry on
Ongoing safety risks from poor infection control and unaddressed hazards make shifts less safe
The condition of some of the environment and equipment used to support the delivery of care was not of an appropriate standard and presented infection prevention and control risks.
Few activities beyond basic group ones mean most of the job is routine personal care
People enjoyed the group activities on offer but there was little else on offer for people to be engaged in or stimulated by.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews