Working at Thornton Hall & Lodge
16-18 Tanhouse Road, Liverpool, L23 1UB
Operated by Indigo Care Services (2) Limited
96 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported with good morale and training, but no registered manager and missing medicines guidance are key concerns."
Safety & Risk
4/10
!
Records to guide staff on the safe use of medicines prescribed for people to be given when required (PRN) were not in place for some people, therefore, we could not be assured they were used safely.
Staff Culture
6/10
✓
Staff felt supported, valued and able to speak up with confidence. Staff told us there was good morale amongst the team at all levels, their comments included, “We all get on really well.”
Staffing Levels
5/10
!
There were sufficient staff with the right skills and experience deployed across the home to meet people’s needs and keep them safe.
Training & Dev
6/10
✓
New staff completed an induction programme, and all staff completed an ongoing programme of training specific to their role and people’s needs. Support for staff was provided through regular supervision meetings and yearly appraisals.
Management
4/10
!
No registered manager in post but experienced manager applying; governance systems were not always used effectively in identifying areas for improvement.
Programmes
/10
✕
Points to consider
No permanent registered manager in post, and oversight systems missed risks like medication gaps.
There was no registered manager in post at the time of this assessment, the previous registered manager had stepped down from the role... Governance systems were not always used effectively in identifying these areas for improvement.
Missing guidance on safely using some as-needed medications.
Records to guide staff on the safe use of medicines prescribed for people to be given when required (PRN) were not in place for some people, therefore, we could not be assured they were used safely.
Staffing is adequate but nothing special, with no info on agency use or team stability.
There were sufficient numbers of staff suitably skilled and experienced, and they had been recruited safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews