Last updated: 9 February 2026
"Supportive management, dedicated training and an open culture make staff feel valued, but staffing and medicines documentation need improvement."
Medications were stored securely, and medication was only administered by staff who had the correct training to do so. However, we found that the documentation for 'as and when' medications was not sufficient. We discussed this with the registered manager who immediately actioned this.
The management team had maintained an open and supportive culture in the home. Staff and people using the service told us they felt the registered manager was approachable and accommodating.
People we spoke with felt there was sufficient staff on duty and people told us that they did not have to wait if they rang their bells for attention.
The provider had a dedicated trainer for the home who was very experienced and qualified. They told us how the training was made relatable to the people living in the home and gave us information about forthcoming training in equality and diversity.
Staff told us how the registered manager was always available and had an open-door policy. Staff told us that this made them feel supported in their role.
We spoke with the activities co-ordinator who told us that they have a weekly schedule which is planned in conjunction with the people living in the home based around their interests... There was also pets that visited regularly and recently there were two rabbits that were looked after by the people living in the home.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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