Working at Thornhill
21 Thornhill Park, Sunderland, SR2 7LA
Operated by North East Autism Society
7 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A positive staff culture and strong safety measures shine through, but the activities programme lacks coordination and staffing misses team stability."
Safety & Risk
8/10
✓
People were protected from the risk of abuse... Staff had received training... risks to people... were assessed regularly... positive behaviour support plans... Medicines were managed safely... regular checks... Lessons were learned from incidents... number of falls... reduced to zero.
Staff Culture
8/10
✓
There was an extremely positive staff culture which helped to achieve good outcomes for people. The registered manager told us, "I think we have a really positive culture here; we have regular meetings to get feedback from staff and will always work together to provide the best care for everyone here."
Staffing Levels
6/10
✓
Staffing capacity was enough to meet people's needs. Staff were recruited safely and there was enough staff to safely support people. Staffing levels were regularly reviewed against people's support needs.
Training & Dev
6/10
✓
Staff were safely recruited and received an induction followed by training from the provider. Training was monitored and staff were supported with regular meetings and supervisions. The providers training matrix showed 100% compliance across modules including health and safety, medication awareness and equality and diversity.
Management
7/10
✓
Staff feedback was positive regarding confidence in the management team. They told us, "I feel supported in my role, I know management can be busy but if I need anything they are there for me." And "Management are friendly and approachable, I know I can go to them with anything."
Programmes
5/10
!
People were encouraged to communicate freely and accessed community for activities when they wanted to. Staff supported people to learn new skills and maintain important contacts. The service worked alongside other organisations... to access community services and go on holidays abroad.
Points to consider
Staff numbers meet basic safety needs but no details on stable team or low agency use to keep workloads easy.
Staffing capacity was enough to meet people's needs. there was enough staff to safely support people.
Training hits 100% on basics like safety and meds with supervisions, but no specialist courses or qualification funding.
The providers training matrix showed 100% compliance across modules including health and safety, medication awareness and equality and diversity.
No full activities programme or coordinator, so mostly routine care plus community outings and holidays.
accessed community for activities when they wanted to... learn new skills... access community services and go on holidays abroad.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews