Working at Thornfield Grange
60 Etherley Lane, Bishop Auckland, DL14 7QZ
Operated by Cygnet (OE) Limited
10 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Clear leadership oversight, excellent training and a highly motivated, valued staff team, although past high staff turnover, agency use and basic activities hold it back."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: The provider had effective safeguarding systems in place and all staff spoken with had a good understanding of what to do to make sure people were protected from harm or abuse.
Staff Culture
8/10
✓
The culture at the service had significantly improved, with a highly motivated, knowledgeable and empathetic staff team. Staff were highly motivated and told us they felt valued.
Staffing Levels
6/10
✓
At the last inspection staffing was not always provided by well trained and consistent staff. At this visit we found teamwork had significantly improved and staff were well trained and knowledgeable about the people they were supporting.
Training & Dev
8/10
✓
New staff completed a full induction programme to ensure they had enough knowledge and skills before providing people with support. Their induction was reviewed regularly, and training was very specific to the service.
Management
8/10
✓
The registered manager maintained clear oversight of the service. They critically reviewed the service to determine how further improvements could be made.
Programmes
6/10
✓
People were actively encouraged to access the community and develop life skills and independence.
Points to consider
Staff numbers are enough now but turnover was high and they used lots of agency workers until recently, so consistency might not be perfect.
Per 2019 comprehensive inspection: Feedback from relatives was staff turnover had been high and there had been a considerable use of agency staff which they felt meant people weren't supported consistently.
No activities coordinator or special creative programmes, so the role is routine care plus community outings and basic skills practice.
People were actively encouraged to access the community and develop life skills and independence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews