Working at Thornfield Care Home

Safeguarding alerts made by the management team showed they worked in a transparent way and clearly documented steps taken to reduce risks of repetition in the future. The management team audited incidents and accidents to ensure changes could be implemented quickly.

The culture of Thornfield was exceptionally open and positive. The atmosphere was relaxed and friendly; a fact repeatedly commented on by visitors. Staff described the registered manager as an asset to the home.

There was no longer a reliance on agency staff as new permanent staff had been recruited and the core staff team was stable. Rotas showed there were eight care staff, including a senior, in the mornings and afternoons.

They take training very seriously…they even paid for and offered 'dementia bus' training to community staff with no cost - for which we were all very grateful as it was excellent training and a humbling experience.

The registered manager was deeply involved in all aspects of the running of the home and provided their team with skilled leadership. This ensured all staff had the same aim to enable people living with dementia to lead fulfilled lives.

A recent significant investment was to provide a Tovertafel or 'Magic Table'. There were three staff whose role was specifically to ensure every day of the week there were events to stimulate people both physically and mentally.