Working at Thornfield Care Home
8 Milford Road, Lymington, SO41 8DJ
Operated by Emerald Care Providers Ltd
17 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel well supported by management with enough staff and strong safety, but basic activities and standard training need improvement."
Safety & Risk
8/10
✓
Staff had received training in safeguarding... Robust systems were in place to ensure medicines were ordered, stored, administered, and disposed of safely. Regular medicines audits were completed... Incidents and accidents were reported, recorded and investigated to help identify any themes or trends.
Staff Culture
7/10
✓
There was a very open and positive culture within the home... Staff told us they felt very well supported by the management team... One staff member said, 'Communication is very good here. We are kept up to date.'
Staffing Levels
7/10
✓
Staff told us there were enough staff on each shift to meet people's needs and our observations confirmed this. Staff had time to care for people without rushing and spent time chatting with them and engaging them in activities.
Training & Dev
6/10
✓
Staff participated in an induction on commencing in post... Staff were enrolled on an online training system and completed training modules in a wide range of areas and refresher training when required.
Management
7/10
✓
Staff told us they felt very well supported by the management team and confident in their roles. One staff member said, '[The registered manager and provider] are always helping us. We are really supported.'
Programmes
5/10
!
Sessions were run during the morning and afternoon and included gentle exercises, quizzes and music sessions. Both group and individual activities were provided each day.
Points to consider
Basic group activities like quizzes, exercises and music with no dedicated coordinator, so the role is mostly routine personal care.
Sessions were run during the morning and afternoon and included gentle exercises, quizzes and music sessions.
Only standard online training modules, induction and supervision with no specialist courses or funded qualifications.
Staff were enrolled on an online training system and completed training modules in a wide range of areas and refresher training when required. Staff participated in one-to-one supervision sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews