Working at Thorne House

One staff member said, “A good culture, very open. If anyone had any concerns or worries, they’d be open to going forward and reporting. Very inclusive, feel like everyone is welcomed, almost a bit of a family, everyone speaks their mind.”

Staff underwent an induction and shadowing period prior to commencing work. They had regular updates to their training to ensure they had the skills and knowledge to carry out their roles. Staff had undertaken specialist training to meet the individual needs of people using the service. For example, autism awareness, positive behaviour support and epilepsy awareness.

Staff spoken to were positive about the support they received and gave examples of when additional support had been given to meet their individual circumstances. One staff commented, “Personally feel supported by managers who are very approachable and helpful.”

Staff supported people to take part in a wide range of activities and holidays to support their independence, health, and well being. One staff commented, “People will identify what activities they want to do through picture cards or other communication. [Name] has 2 holidays every year.”