Working at Thorndene Residential Care Home

We found 1 person had been prescribed medication in the form of a patch, but documentation showed this had not been rotated in line with recommendations. The management team took appropriate action to address this.

During our assessment we observed there to be enough staff to respond to people in a timely way. However, people and relatives informed us that this was not always the case and raised concerns about staffing levels. One person said, “There’s not enough staff, they [staff] are overworked.”

Staff told us they received appropriate training and support to carry out their role effectively. Staff confirmed their understanding of the safeguarding process and knew what action to take if they suspected abuse.

Leaders did not always have the skills, knowledge, experience and credibility to lead effectively. At this assessment we found the management team were much more confident and organised. However, they required support from the provider to ensure management systems and processes were effective.