Working at Thorndale
Malham Drive, Kettering, NN16 9FW
Operated by Shaw Healthcare (de Montfort) Limited
60 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Strong safety practices and supportive staff culture, but basic activities and occasional busy periods for staff hold it back."
Safety & Risk
8/10
✓
We visited during an outbreak, the home was set up in zones with dedicated staff assigned to each zone to reduce the risk of cross contamination.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: One staff member said, 'I love working here, you are doing something for people and they do something for us.' Staff said they felt supported.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to provide consistent safe care and support to meet people's needs. Staff confirmed that most of the time there were enough of them.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: All new staff undertook a thorough induction and staff refreshed their training yearly which ensured they remained up to date with best practice.
Management
6/10
✓
Per 2019 comprehensive inspection: The registered manager and provider had effective systems in place to monitor the quality of the service. Regular audits were undertaken, and any shortfalls found were quickly addressed.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were encouraged to take part in activities both individually and as a group. There was a monthly newsletter 'The Thorndale Tattler'... We saw... a small group of people playing bingo.
Points to consider
Just basic activities like bingo, a newsletter, and school visits with no dedicated coordinator, so the role is mostly routine personal care.
Per 2019: People were encouraged to take part in activities... monthly newsletter 'The Thorndale Tattler'... small group of people playing bingo... Relationships had been developed with local schools.
Staff get busy at times and say they could do with more people, even though they cover extra shifts to avoid agency workers.
Per 2019: One person said, 'The staff work hard so I'm sure they could do with more, but I don't wait too long.' Staff confirmed that most of the time there were enough of them.
Only standard training like induction and yearly refreshers, no specialist courses or funded qualifications for career growth.
Per 2019: All new staff undertook a thorough induction and staff refreshed their training yearly... Staff told us they had regular supervisions and yearly appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews