Working at Thorncliffe Residential Care Home
Thorncliffe, Darwen, BB3 2QB
Operated by Crown Care Homes Ltd
28 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported in a well-managed service with approachable leaders, but basic activities and standard training hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Staff understood the actions to take if abuse was suspected. Medicines were managed safely.
Staff Culture
7/10
✓
Staff were positive about the service and felt management were approachable and supportive. 'I can go straight to my manager or deputy and discuss things'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staff rotas showed staffing levels matched this tool. Most staff spoken with felt there was enough staff on duty.
Training & Dev
6/10
✓
Staff received regular training and supervision. The majority of staff had completed the provider's mandatory training. Competency assessments were carried out.
Management
8/10
✓
Staff told us the service was well managed, 'I think it is well managed. It's the best place I have worked at for a long time... She [manager] is really nice. She would listen if I had something to raise.'
Programmes
4/10
!
People told us a variety of activities were available. They said, 'We play bingo and play board games, connect 4, snakes and ladders. They do our nails and facials. We go on trips out'
Points to consider
Only basic activities like bingo, games, nails, and trips, no dedicated coordinator or special programmes to vary the workday.
We play bingo and play board games, connect 4, snakes and ladders. They do our nails and facials. We go on trips out like shopping and to Blackpool
Just standard mandatory training and supervision, no specialist courses or funded qualifications for career growth.
Staff received regular training and supervision. The majority of staff had completed the provider's mandatory training.
Staffing is adequate overall but one carer said more staff needed in the afternoons.
One staff member felt more staff were needed in the afternoon. The registered manager confirmed they were in the process of reviewing staffing levels.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews