Working at Thorncliffe House
Thorncliffe, Sunderland, SR2 7LA
Operated by Thorncliffe Care Limited
24 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong safety practices and supportive management where staff feel valued and able to raise concerns, with good training and a positive team culture."
Safety & Risk
8/10
✓
Assured safe IPC: PPE use, cleaning, social distancing, testing, outbreak management (2020 targeted); up-to-date risk assessments, monthly medicines audits, safeguarding training (2018).
Staff Culture
7/10
✓
Positive, open and inclusive culture; staff reported 'We work as a team', 'lovely home', positive surveys. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
Sufficient numbers of staff on duty to meet needs; did not use agency staff, absences covered by own staff or provider's care agency, no concerns raised. Per 2018 comprehensive inspection.
Training & Dev
7/10
✓
Mandatory training up to date including medication, safeguarding, mental capacity; Care Certificate induction, regular supervisions, specialist CAIT dementia training. Per 2018 comprehensive inspection.
Management
7/10
✓
Registered manager in post; staff felt supported and comfortable raising concerns: 'Plenty of support [from registered manager]'. Per 2018 comprehensive inspection.
Programmes
6/10
✓
Full programme with pictorial planner: exercise classes, singalongs, bingo, baking, movie afternoons, external entertainers, community events. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews