Working at Thornbury Villa

People's Medicine Administration Records (MAR) were reviewed... However, we found protocols missing in some records for medicines prescribed 'as required' or PRN... when we reviewed care records including risk assessments, we found the information required was difficult to find.

There were sufficient numbers of staff to meet the needs of people at the service... some agency staff were used; these were regular agency staff who knew people and their routines.

We reviewed the providers training matrix which evidenced staff received appropriate training to meet the needs of the people living at the service. New staff completed an induction programme, which included shadowing and training.

Staff supported people to maintain contact with their families and friends, along with providing activities for people to participate in. Such as film nights and pampering sessions... 'we all get together and have a good sing-song'