Working at Thornbury Residential Home
Thornbury, Uckfield, TN22 1DT
Operated by Mrs Alyson Johnson and Mr John Johnson
19 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Stable staffing and positive culture where staff feel valued, but governance audits missed care shortfalls like water temperatures and activities lacked variety."
Safety & Risk
6/10
✓
People were safeguarded from abuse and risks assessed; accidents recorded with lessons learnt, but audits had not identified shortfalls in water temperatures and PRN protocols which were immediately actioned.
Staff Culture
6/10
✓
Staff were positive about their roles and felt valued; 'We get thanked for the job we do, its very rewarding'; open-door policy and management worked alongside staff.
Staffing Levels
6/10
✓
Rota's confirmed staffing levels were stable, and the skill mix appropriate; people received care in an unrushed, personalised way.
Training & Dev
5/10
!
Per 2017 comprehensive inspection: programme of essential training including health and safety, infection control, and safeguarding; staff had induction and supervision.
Management
4/10
!
The provider's governance system did not always effectively monitor the quality of care provided to drive improvements; audits missed shortfalls like PRN protocols and water temperature records.
Programmes
3/10
✕
Per 2017 comprehensive inspection: activity person supported group activities suggested by people living in the home with quizzes and word games.
Points to consider
Bosses audits missed issues like unrecorded water temperature checks and missing instructions for pain relief meds.
the audits had not identified that water temperatures whilst tested had not been recorded and that as required medicine protocols had not been transferred over with the new medicine providers administration records.
Just basic quizzes and word games run by an activity person, no regular variety or creative programmes.
Per 2017 comprehensive inspection: the activity person supported them with quizzes and word games.
Only standard mandatory training and basic induction, nothing specialist or funded qualifications for career growth.
Per 2017 comprehensive inspection: staff had undertaken essential training throughout the year... health and safety, infection control, food hygiene safe moving and handling, and safeguarding.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews