Working at Thorley House Residential Care Home
Hazelmere Gardens, Wigan, WN2 3QD
Operated by Croftwood Care UK Limited
40 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable managers and supportive culture with strong safety practices, but staff work hard and training is basic."
Safety & Risk
8/10
✓
We were assured that the provider was using PPE effectively and safely... accessing testing for people using the service and staff... infection prevention and control policy was up to date.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us they enjoyed working at the home and felt supported by the registered manager and deputy manager.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Enough staff had been deployed to safely meet people's needs... staffing levels deployed were sufficient to meet people's needs.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff reported sufficient and regular training and supervision was provided to enable them to carry out their roles successfully.
Management
7/10
✓
Per 2018 comprehensive inspection: People, their relatives and staff spoke positively about the running of the home, telling us both managers were approachable, willing to 'muck in' and they had a visible presence throughout the home.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Peoples' social and recreational needs were met through an activities programme, facilitated by an enthusiastic co-ordinator. We saw a mix of activities were organised throughout the week which catered for all interests and abilities along with regular outings and visits from entertainers.
Points to consider
Staffing levels are enough to meet needs but staff say they work hard and are very busy, and more staff would make the job easier.
People and relatives told us staff responded to their requests for support quickly, however did feel the staff 'worked hard' and were 'very busy' and more staff would make their job easier.
Training covers the basics like induction, mandatory refreshers and Care Certificate but no specialist courses or funded qualifications are mentioned.
Staff completed an induction training programme upon commencing employment and on-going training was provided, both e-learning and face to face... Care Certificate was in place.
There is a coordinator running regular quizzes, baking, outings, entertainers and community groups but nothing specialist or innovative like named therapy programmes.
We do quizzes, play domino's, have a knitting circle, did some baking last week, have dress up days... trip to Blackpool illuminations... Community groups also come in, such as the Brownies and Wigan Warriors.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews