Working at Thomas Tawell House
106 Magpie Road, Norwich, NR3 1JH
Operated by Black Swan International Limited
37 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Strong team culture and effective infection control, but COVID staff pressures and basic activities for self-isolating people were drawbacks."
Safety & Risk
8/10
✓
We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
The staff worked together as a team, to support the people living at the home, and their work colleagues. This was particularly important while working during the outbreak at the home.
Staffing Levels
5/10
!
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Training & Dev
/10
✕
Management
/10
✕
Programmes
4/10
!
Where people needed to self-isolate, one to one activities and regular interaction with staff was put in place to prevent the risk of social isolation.
Points to consider
There were staff pressures from COVID-19, but the home had measures to manage them.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Just basic one-to-one activities for people self-isolating with COVID, no regular programme or coordinator.
Where people needed to self-isolate, one to one activities and regular interaction with staff was put in place to prevent the risk of social isolation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews