Working at Thomas Owen House
Lees House Road, Dewsbury, WF12 9BP
Operated by Thomas Owen Care Limited
35 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Effective leadership supports staff wellbeing and there's a positive open culture, but no strong staff retention or specialist training."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Medicines were managed safely. Safeguarding incidents were logged and appropriately reported. Care records were accurate, up to date, and reflective of people’s needs and risks.
Staff Culture
8/10
✓
There was an open and positive culture at the service. Comments included, “Our role is to be there for the residents. We are one [team].” “I love it working here. I love helping the residents” and staff felt able to speak up with ideas listened to.
Staffing Levels
6/10
✓
There were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.
Training & Dev
6/10
✓
Staff participated in training, supervision and appraisals to support them in their role. The provider supported the professional development of staff.
Management
8/10
✓
There was effective leadership and oversight of the service. Managers supported staff wellbeing and development. Staff felt the leadership team were effective and supportive. Comments included, “The management is good. They are respectable. [The registered manager] is a great person.”
Programmes
6/10
✓
People were given a choice of activities to suit their own individual wishes and needs. Special parties were facilitated for celebrations including birthdays. Links had been formed with local groups like a church group and activity staff knew people well.
Points to consider
Staff numbers are sufficient with skilled workers, but no details on low staff turnover or minimal agency use to make workloads easy.
There were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Staff get training and supervision, but only standard stuff with no specialist courses or funded qualifications mentioned.
Staff participated in training, supervision and appraisals to support them in their role.
There is an activities person running varied choices like parties and community links, but no special named programmes or innovative methods.
Activities were available and there was a flexible approach to how these were facilitated which suited the specific needs and interests of people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews