Working at Thomas House (St Helens) Limited
Thomas House Care Home, St Helens, WA10 3TS
Operated by Thomas House (St. Helens) Ltd
28 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Excellent staff retention, close team culture and strong safety practices, but no registered manager in post."
Safety & Risk
8/10
✓
We were assured that the provider was using PPE effectively and safely... Staff had been trained in infection control practices and up to date information and guidance and support was provided by the local council.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff described being a close team and stated they worked well together... the registered provider was approachable and they felt confident to raise any concerns they had.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: employed sufficient staff numbers to meet the needs of the people supported... very settled staff team with low staff turnover.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Mandatory training had been consistently completed and regular refresher training took place in accordance with good practice guidelines.
Management
2/10
✕
Per 2018 comprehensive inspection: The home did not have a registered manager in place.
Programmes
6/10
✓
Per 2018 comprehensive inspection: We reviewed a photograph album from 2018 that included lots of photographs of activities... music and movement, fourth of July celebrations, birthday celebrations, Royal afternoon tea, a tea dance at the local town hall.
Points to consider
No permanent manager in post.
The home did not have a registered manager in place. Per 2018 comprehensive inspection.
Only standard mandatory training, no specialist courses or funded qualifications.
Mandatory training was consistently completed along with refresher training updates as required in accordance with good practice guidelines. Per 2018 comprehensive inspection.
Staffing is adequate but nothing special, even with low staff turnover.
employed sufficient staff numbers to meet the needs of the people supported... very settled staff team with low staff turnover. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews