Working at Thistle Hill Hall

People felt safe... strong culture of managing risks... balancing this against the need for people to develop more independent lives. Medicines were managed and stored safely... comprehensive system in place to learn from incidents... 'no blame' approach.

Staff were highly motivated and clearly took pride in the high-quality compassionate care they offered. Staff felt able to make suggestions for improving the quality of care, or to raise concerns... felt very well supported by the management team.

There were enough staff to keep people safe. The registered manager said staffing levels were flexible and were responsive to people's physical and mental health needs.

Staff described a thorough induction process, and confirmed they felt very supported and well trained by the registered manager and provider. All staff were encouraged and supported by the provider to access high quality training and learning opportunities... specialised training in mental health, which was based on NHS evidence-based best practice.

The registered manager and provider demonstrated consistently excellent leadership qualities. The provider worked with the management team and staff to deliver a clear vision of the service, which was focussed on recovery and empowering people to live independent lives.

Since our last inspection, the provider had developed skills training... trialling virtual-reality (VR) enabled therapy... art therapy and yoga... gym... relaxation therapy facility... joint project [with local university]... community partnerships.