Working at Thirlestaine Park Care Home

No permanent manager in post right now, with a regional director managing instead.

At the time of the inspection this was not the case although a new home manager had been identified and was due to start in September 2021.

Staffing is stretched at times with delays answering call bells and some agency workers used.

Some recorded call bell response times were not within the provider's preferred time frame although many were. It did use regular agency staff to maintain safe working numbers.

Recent staff losses have created vacancies and more recruitment across departments.

A recent loss of some permanent staff (for various reasons) had resulted in the need to recruit new staff across all key departments of the home.