Working at The You Trust - 34-36 Shaftesbury Road

Improvements had been made to the management of medicines. Audits of these were more effective and there were no unexplained gaps in records. Medicines storage was secure but temperatures checks needed to be done consistently.

Staff felt that they could approach the management team with any concerns and told us that the management team were supportive and made themselves available. Everyone we spoke with said they felt listened to by the management team and described the team as working well together.

There were sufficient staff to support people safely in the home... The provider used their own bank staff to cover staffing vacancies and absence meaning people were supported by consistent staff.

The provider offered a variety of subjects based on mandatory topics and these related specifically to people's needs. Staff were required to undertake mental health awareness and more specific courses relating to differing conditions such a bipolar disorder, eating disorders and schizophrenia.

A registered manager was in post but was not working in the service. Another manager was supporting the deputy manager... The management team were accessible and operated an open door policy. Staff were confident to raise concerns and felt listened to.