Working at The Woodlands Care Home

The provider was in breach of the legal regulations relating to safe care and treatment, safe environments and safe management of medicines.

The service was not well-led. Governance and management systems were ineffective, resulting in poor oversight, with numerous unaddressed actions, and low staff morale.

The provider did not make sure there were enough qualified, skilled and experienced staff. They did not always make sure staff received effective support, supervision and development.

Supervisions were not held regularly for staff to share their views and raise concerns. All supervisions viewed were not personal to the staff member and duplicated for all staff.

There has been no registered manager in post for over 619 days, the current manager has been in post for over 12 months and had commenced the process of registering with the Care Quality Commission.

People and relatives confirmed there were no activities. There was no activity co-ordinator in place and the chef was operating a dual role as chef and activity lead but did not have the time to provide activities.