Working at The Woodlands
20 Woodlands Avenue, Newcastle Under Lyme, ST5 8AZ
Operated by Elysium Healthcare (Acorn Care) Limited
6 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with good morale boosters and varied activities programmes, but ineffective quality audits and gaps in mandatory training hold it back."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and promoting safety through hygiene practices.
Staff Culture
6/10
✓
Staff were supported by the registered manager and provider during periods of anxiety... monthly raffle where gifts were given to support staff morale.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Staffing levels were appropriate to meet people's needs. Staff and relatives told us and we observed sufficient staff to keep people safe.
Training & Dev
4/10
!
Per 2019 comprehensive inspection: The registered manager showed us the training matrix which showed staff were not all up to date regarding mandatory training.
Management
4/10
!
Per 2019 comprehensive inspection: Audit systems were not always effective to check the quality of the service.
Programmes
6/10
✓
People had access to a garden area where they could spend time growing vegetables, daily walks and supported to access the local community to go shopping. Per 2019: gym, karaoke, day trips, drama club.
Points to consider
Managers had problems with oversight as quality audits were not always effective or fully documented.
Per 2019 comprehensive inspection: Audit systems were not always effective to check the quality of the service. Appropriate audit documentation was not always available.
Not all staff had finished their mandatory training courses with some gaps identified.
Per 2019 comprehensive inspection: The registered manager showed us the training matrix which showed staff were not all up to date regarding mandatory training.
Staffing was adequate to keep people safe but no details on team stability or agency use.
Per 2019 comprehensive inspection: Staffing levels were appropriate to meet people's needs. Staff and relatives told us and we observed sufficient staff to keep people safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews