Working at The Willows
Raby Hall, Wirral, CH63 0NN
Operated by Autism Together
8 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Dedicated management, well-trained staff, and a friendly culture stand out, but bank staff use and basic activities hold it back."
Safety & Risk
8/10
✓
We found that the home was a safe environment for people, who were supported by properly recruited staff who administered their medication correctly... People's care plans included detailed and informative risk assessments... Accidents and incidents were recorded, reported and investigated as appropriate. Lessons were learned from these events.
Staff Culture
8/10
✓
The whole staff team were friendly and had a happy and trusting relationship with the people they supported. Staff received regular supervision and appraisals and told us that they felt well supported by the managers and the provider.
Staffing Levels
7/10
✓
The staffing levels matched people's assessed needs. This was maintained throughout each 24-hour period and through each night, there were 'waking night' staff... The provider had a bank of staff that could be called upon when required. Staff... felt well supported by the managers and the provider.
Training & Dev
8/10
✓
Staff were well-trained and supervised... extensive training programme... Staff benefited from a range of training opportunities organised locally and nationally. Staff also received various updates about current research and developments... targeted training to enable them provide specialist individual support.
Management
8/10
✓
There was a full-time registered manager and now two part-time deputy managers who between them could cover for each other. Relatives were very complimentary about the dedication of the whole management team and named both deputy managers and the registered manager.
Programmes
6/10
✓
There was a range of activities which people were able to choose and participate in outside the home such as working on the provider's small farm and garden centre, going out to have lunch in a pub or café... Within the home, people could use the activity room, making crafts and playing games or helping prepare food in the kitchen.
Points to consider
Staffing meets needs flexibly day and night, but calls on a bank of relief staff sometimes instead of a fully stable long-serving team.
The provider had a bank of staff that could be called upon when required.
Varied activities like farm work, crafts, games, and outings keep things interesting, but no specialist programmes, coordinator, or innovative approaches to really enrich the role.
working on the provider's small farm and garden centre, going out to have lunch in a pub or café... activity room, making crafts and playing games
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews