Working at The Willows
72 Boreham Road, Warminster, BA12 9JN
Operated by Autonomy Life Ltd
10 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Supportive management and a happy staff team with strong safety practices, although COVID caused staffing pressures."
Safety & Risk
8/10
✓
Per 2018: 'Accidents and incidents were reviewed and monitored... reflective practice took place... open and honest culture, where we learn from what has happened.' Medicines managed safely. Per 2022: Assured on infection prevention, PPE use, and testing.
Staff Culture
8/10
✓
Per 2018: 'Staff told us they felt happy and supported in their role... The staff team worked and communicated well together and spoke positively about the support they received from one another.'
Staffing Levels
6/10
✓
Per 2018: 'There were enough staff on duty and readily available to respond to people's needs.' Per 2022: 'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.'
Training & Dev
7/10
✓
Per 2018: 'Staff received training via online modules... the registered manager was experienced in delivering positive behaviour support training... comprehensive induction, including shadowing... and completing the Care Certificate.'
Management
8/10
✓
Per 2018 inspection: 'The office where the management team worked had an 'open door policy'... Staff told us they felt supported by the management team and that they knew they could go to them if there were any concerns.'
Programmes
7/10
✓
Per 2018: 'People took part in a broad range of social activities, including community groups such as those for singing and music... enjoyed holidays overseas... excited to have been offered an employment placement... scrap books including photographs of... achievements.'
Points to consider
Enough staff to meet needs, but COVID caused some staff pressures that needed mitigation measures, no info on retention or agency use.
Per 2018: 'There were enough staff to meet people's needs.' Per 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews