Working at The Willows

Medicines were managed safely... Staff were aware of the various signs of abuse and understood the actions they needed to take... risks were assessed and managed

Staff felt supported in their role... Relatives said... 'The staff are very caring and spend lots of time with people. They are like one big family'

People told us there was always enough staff available when they needed support. Relatives told us that there were enough staff available

Staff told us they had received an induction when they were first employed... training has given me understanding in managing people's needs such as epilepsy and how to manage behaviour that may challenge. Staff told us they received supervision on a regular basis

People accessed the community with support and participated in hobbies and interests... I went on a holiday to Butlins... I really like doing jigsaws... I like knitting and I do this a lot. I like going shopping