Working at The Willows
Broad Lane, Rochdale, OL16 4PP
Operated by GP CARE Services Limited
22 bedsResidential homesHomecare agencies
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported in a positive culture with strong safety practices, but staffing lacks low agency use, basic training and activities without dedicated coordination."
Safety & Risk
7/10
✓
2022 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections and meeting all infection prevention requirements; Per 2020: lessons learnt proforma used for incidents.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff told us they felt able to contribute to service delivery and share ideas; one said 'I feel very supported'.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: There was enough staff to meet people's needs. The feedback from people, relatives and staff was that there was generally enough staff.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: New staff undertook a full induction... completed the Care Certificate during this period, and ongoing training from a variety of sources was provided regularly.
Management
6/10
✓
Per 2020 comprehensive inspection: The provider maintained a good oversight of the service which was well led by a management team who were involved in the day to day running of the service.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People told us that they had enough to do and we saw that there was a good range of activity on offer including orchestra visit, dominoes, jigsaws, '15 Move It Minutes'.
Points to consider
Staffing levels are generally enough with a regular team but no details on low agency use or staff saying workloads are easy to manage.
The feedback from people, relatives and staff was that there was generally enough staff.
Training includes induction, Care Certificate and ongoing sessions but no specialist courses or funded qualifications.
New staff undertook a full induction... completed the Care Certificate... ongoing training from a variety of sources.
Activities include games, exercise and occasional events like orchestra but no dedicated coordinator or specialist programmes to add variety to the role.
a good range of activity on offer... observed a member of staff playing dominoes... doing a jigsaw... '15 Move It Minutes' initiative.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews