Working at The Willows Residential Home (Hinckley)

The manager identified an increase of falls... additional falls training was provided... which led to a falls fifty percent reduction in falls.

Staff told us they enjoyed working at the home and this was witnessed during observations.

There were enough staff to meet people's needs.

Staff received the training and support they required to do their job.

Staff were clear about their role and told us they were supported to do it.

The activities co-ordinator took steps to encourage and support people to participate in activities. Regular activities also included music, karaoke and arts and crafts.