Working at The Willows Residential Care Home
30 Slinger Road, Thornton-Cleveleys, FY5 1BN
Operated by The Willows Learning Disability Care Home Ltd
6 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported and valued by the manager with a positive culture, but missing full job history checks in hiring and basic outings hold it back."
Safety & Risk
6/10
✓
Safeguarding systems were in place and staff had a good understanding. An issue with unsafe storage of medicines was identified and immediately rectified.
Staff Culture
8/10
✓
There was a positive culture throughout the service. Staff told us they felt supported and valued by the registered manager.
Staffing Levels
5/10
!
Staff recruitment processes were in place. However, checks such as those that required a full employment history were missing.
Training & Dev
6/10
✓
Staff had received medication training and had their competencies assessed. We confirmed safeguarding training was in place.
Management
8/10
✓
Staff told us they felt supported and valued by the registered manager. A staff member said, "We have a very good and supportive manager."
Programmes
5/10
!
People enjoyed going out to local events and cafes. Staffing levels enabled this to happen in group or one to one settings.
Points to consider
Hiring checks missed full job histories for some staff.
checks such as those that required a full employment history were missing.
Only basic outings to cafes and events, no activities coordinator or special programmes to make shifts more varied.
People we spoke with told us they enjoyed going out to local events and cafes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews