Working at The Willows Nursing Home
Dangerfield Lane, Wednesbury, WS10 7RT
Operated by Regal Care (Darlaston) Limited
48 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel valued and supported with good training and engaging activities, but weak management oversight and tight staffing at busy times need attention."
Safety & Risk
5/10
!
We found some risk assessments required more person centred detail... some recording discrepancies such as handwritten instructions not being countersigned, some creams not dated upon opening... These were all addressed during the inspection.
Staff Culture
6/10
✓
The majority of the staff we spoke with felt valued in their role. A staff member told us, "I feel supported by my colleagues and management team. Everyone is approachable."
Staffing Levels
4/10
!
We received mixed feedback from relatives and staff, when asked if there was enough staff to meet people's needs. We saw at peak times there were some occasions where people had to wait for meals due to the deployment of staff and staff change overs.
Training & Dev
5/10
!
People were supported by staff who had been recruited safely received training and understood how to protect people from abuse.
Management
4/10
!
Systems and processes needed to be further improved and embedded to ensure effective oversight of the service was maintained. This was a continued breach of regulation 17 (Good Governance)
Programmes
5/10
!
As people liked animals, we saw a mobile farm visited the home during our inspection and people enjoyed touching the ducks, rabbits and seeing the lambs and donkey.
Points to consider
Management oversight is not strong enough because checks on care records and risks are still being developed and not fully reliable.
The new electronic care planning system was being developed... This needed to be further embedded to ensure accurate person-centred records were maintained.
Staff numbers are tight at busy times causing waits for people, and they use agency nurses regularly due to nurse vacancies.
We received mixed feedback from relatives and staff... people had to wait for meals due to the deployment of staff... The provider was actively recruiting for nurses due to vacancies in these roles. Regular agency nurses were used.
Risk assessments and medication records had some gaps that inspectors spotted and got fixed right away.
We found some risk assessments required more person centred detail... We also found a stock balance for supplements was not in place. These were all addressed during the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews