Working at The Willows Nursing Home
31, 33 & 35 Osterley Park Road, Southall, UB2 4BN
Operated by St Dominic's Limited
28 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive culture where staff feel happy and valued, but infection control practices and risk assessments need improvement."
Safety & Risk
5/10
!
However, we found some of the practices needed improving to help ensure the spread of infection was being appropriately managed. We found improvements were needed for some assessments, particularly where people's needs had changed.
Staff Culture
7/10
✓
There was a positive culture where people using the service and staff said they felt well supported. Staff said they felt well supported and happy working at the service. Staff enjoyed working at the service.
Staffing Levels
6/10
✓
There were enough suitable staff to care for people and they had the training and support they needed to provide good quality care. People told us there were enough staff and they did not have to wait for care.
Training & Dev
6/10
✓
New staff undertook a comprehensive induction and training. The provider assessed staff skills, knowledge and competencies. Staff undertook training about safeguarding adults and were able to describe how they recognised and reported abuse.
Management
7/10
✓
The registered manager was suitably qualified and experienced. They were supported by a team of senior managers within the organisation. Staff told us they found the management team supportive and helpful.
Programmes
6/10
✓
The provider employed a member of staff to help plan and facilitate activities. They had developed scrap books and took photographs to help people remember the activities. People told us there were a range of different activities on offer including shops, library and cultural days.
Points to consider
Some risk assessments for people are not fully up to date when their needs change, and infection control like washing soiled items needs better practice.
We found improvements were needed for some assessments, particularly where people's needs had changed. The provider did not always ensure best practice was followed when laundering soiled items. The staff described procedures which were not sufficient to mitigate the risk of the spread of infection.
Training is standard with induction and basics like safeguarding covered, but no specialist courses or funded qualifications mentioned.
New staff undertook a comprehensive induction and training. Staff undertook training about safeguarding adults. They were able to describe how they recognised and reported abuse.
Staff numbers are enough so residents do not wait, but no details on staff retention or agency use to show its exceptional.
People told us there were enough staff and they did not have to wait for care. Their comments included, 'There always seem to be enough staff around' and 'I have no complaints about staffing'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews