Working at The Willows Nursing home
West Wick, Weston Super Mare, BS24 7TF
Operated by The Brandon Trust
7 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Approachability of the manager and supportive staff culture stand out, but high junior staff turnover and basic activities hold it back."
Safety & Risk
7/10
✓
Medicines were stored, managed and administered safely... Staff had received training in safeguarding... Accidents and incidents were reported and recorded... audits had identified an increase in medicine errors and the registered manager had completed a full investigation.
Staff Culture
8/10
✓
Staff felt supported, appreciated and valued in their work. A staff member said, 'We get thanked for our work.' Another staff member said, 'I've had really good support... It is a respectful staff team.' 'We have open and honest conversations.'
Staffing Levels
6/10
✓
Rotas showed staffing numbers were kept at a safe level... Current vacancies were covered by existing or agency staff... A relative said, 'There is a high turnover of junior staff. Senior staff are stable.'
Training & Dev
7/10
✓
Training which included, face to face, online and competency assessments, ensured staff were skilled in their role. One staff member said, 'Training is very good.' Staff told us and records confirmed staff received regular supervision.
Management
8/10
✓
Staff commented, '[The registered manager] is very approachable, It is well-led' and '[The registered manager] is lovely, really friendly.' The registered manager ensured they moved around the service to interact with people.
Programmes
6/10
✓
People were supported to engage in different activities... We observed people going for a walk, swimming and painting a card... The service had supported people to go on holiday... The garden area was pleasant and spacious... used for activities.
Points to consider
Some vacancies covered by agency staff and high turnover of junior staff means the team isn't fully stable yet.
Current vacancies were covered by existing or agency staff. The provider was taking steps in recruitment to work towards a consistent staff team. A relative said, 'There is a high turnover of junior staff. Senior staff are stable.'
No dedicated activities coordinator or specialist programmes, just basic outings, crafts and garden use so the role involves more routine care.
People were involved in different activities. We observed people going for a walk, swimming and painting a card. The garden area was pleasant and spacious... used for activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews