Working at The Willows Nursing and Residential Home
107 Coventry Road, Market Harborough, LE16 9BX
Operated by Mr & Mrs J F Cooper And Mrs J M Riddett & Mr J F Cooper
57 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Safe practices, open management and a supportive team stand out, but staffing levels get mixed feedback and supervisions are inconsistent."
Safety & Risk
7/10
✓
Appropriate risk assessments were in place. Medicines were stored and administered safely. Any incidents or accidents that occurred were recorded and investigated by management.
Staff Culture
6/10
✓
Staff told us they received good support from their line managers and colleagues. One staff member said, 'The staff are a team, always ready to help each other.'
Staffing Levels
5/10
!
There were sufficient staff to support people in a timely way at the time of our inspection. However, feedback was not always positive regarding staffing levels.
Training & Dev
5/10
!
Staff received appropriate training for their roles. Records showed that staff training was up to date, and training was monitored to ensure refresher courses took place when required.
Management
6/10
✓
The registered manager was open and honest, and worked in partnership with outside agencies to improve people's support when required. Audits of the service were in place and had identified areas for improvement.
Programmes
/10
✕
Points to consider
Staffing levels are enough to get by but some staff and residents say it is hard to keep an eye on everyone because the building is so spread out.
One staff member said, 'The building is so spread out it's hard to keep an eye on everyone to make sure they are safe.' feedback was not always positive regarding staffing levels.
Some staff do not get regular one-on-one meetings or performance reviews with managers.
We received mixed responses from staff in relation to support they received. Whilst most staff felt generally supported, some said they did not have any formal supervision or appraisal opportunities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews