Working at The Willows
14 The Lant, Loughborough, LE12 9PD
Operated by The Willows Care Home (Shepshed) Limited
60 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with an approachable manager, but basic activities and occasional staffing shortages when staff call in sick hold it back."
Safety & Risk
7/10
✓
Per 2020 targeted inspection: We were assured that this service met good infection prevention and control guidelines as a designated care setting.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: The staff team felt involved in the running of the home and felt supported by the provider, registered manager, nursing and senior staff.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Staffing levels were adequate to provide individual support and good overall levels of care, however staffing deployment could be improved.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: The range of training offered to staff ensured they were enabled... Some staff had yet to complete these courses, however these were planned to be completed within an acceptable timescale.
Management
6/10
✓
Per 2019 comprehensive inspection: Most people and staff we spoke with said the registered manager was accessible, approachable, was regularly seen in the home and dealt with any concerns they raised.
Programmes
4/10
!
Per 2019 comprehensive inspection: The provider demonstrated a range of activities that had taken place both in and out of the home, such as coffee mornings and church services.
Points to consider
Staff numbers are usually enough but get stretched when someone calls in sick and they do not always replace them.
Staff felt there were usually enough staff on duty to support people, but if staff were sick, they were not always replaced making caring more difficult. Per 2019 comprehensive inspection.
Not all staff have completed their training courses yet.
Some staff had yet to complete these courses, however these were planned to be completed within an acceptable timescale following the inspection. Per 2019 comprehensive inspection.
Only basic activities like coffee mornings and church services, so the role stays mostly routine personal care.
There was a coffee morning the other day... It was the monthly church service in here yesterday. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews