Working at The Willows
4 Old Grove Close, Hindhead, GU26 6GG
Operated by Voyage 1 Limited
10 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Brilliant training, supportive team culture and low staff turnover, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were protected from risks by detailed, regularly updated risk assessments. Medicines managed safely with monthly audits and STOMP project involvement.
Staff Culture
8/10
✓
A staff member told us, 'We are a good team. We support each other.' Staff told us they enjoyed working at the home.
Staffing Levels
7/10
✓
Staff agreed there were always enough of them on duty. Turnover of staff was low and there had been an increase in permanent staff numbers.
Training & Dev
8/10
✓
Staff told us, 'The training here is brilliant. They never stop offering you training and if you feel you need some support you can just talk about it at supervision.' Staff supported to complete diplomas.
Management
7/10
✓
The current registered manager had been recruited since the last inspection. Staff and professionals spoke highly of the positive effect she had had on the home.
Programmes
6/10
✓
People regularly attended day centres, went shopping and visited local parks. Staff worked hard at enabling people to enjoy... horse-riding, car shows, sports, and festivals.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly personal care with community outings and hobbies.
People took part in activities they enjoyed and were able to access the community. People regularly attended day centres, went shopping and visited local parks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews