Working at The Willows
Bridlington Road, Driffield, YO25 3PE
Operated by Hexon Limited
33 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Approachable management, supportive culture and effective infection control, although staff training needs updating for specific conditions like diabetes and Parkinson's."
Safety & Risk
8/10
✓
2022 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff felt supported. They told us they were listened to.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff available to meet people's needs.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Some staff's training in relation to people's specific needs required updating, such as diabetes and Parkinson's.
Management
7/10
✓
Per 2019 comprehensive inspection: People and staff told us the registered manager was approachable and listened to them when they had any concerns.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was range of group activities and entertainment... themed days... one to one and small group activities, including games and nail care. People were encouraged to look after the home's chickens.
Points to consider
Staff training covers the basics but needs updating for specific conditions like diabetes and Parkinson's.
Some staff's training in relation to people's specific needs required updating, such as diabetes and Parkinson's.
Staffing is adequate to meet needs but COVID pressures needed special mitigation measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews