Last updated: 10 February 2026
"Supportive manager and positive staff culture, but low staffing levels and training gaps make it feel stretched."
Processes in place to protect people from avoidable harm and abuse. Care plans and risk assessments were up to date apart from a risk assessment to manage blood thinners, which was swiftly rectified.
Staff were positive and confident that the manager was open and honest. Staff said when they spoke up, they were listened to and heard by the manager.
Two relatives had reservations about the number of care staff on duty. We observed a potential impact with only having 2 staff on duty on each shift. For example, during mealtimes.
Staff had received training in relevant topics such as medicine administration and safeguarding people. One staff member said, "I am due to have this training soon."
The manager was visible and supportive. Staff told us they were happy with the support they received from the manager. They said there was an "open door" policy where they could share concerns, which were listened to and acted on.
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Staff numbers are low with only two per shift, so it can feel stretched during mealtimes and for observations.
only having 2 staff on duty on each shift. For example, during mealtimes... though an increase of staff would ensure improved observation for peoples’ safety.
Only basic training like safeguarding and infection control, with some staff still waiting for medication training.
One staff member said, “I am due to have this training soon. Then I will be able to deal with giving medication to people.”
Some gaps in risk assessments for things like blood thinners and anticoagulants, even though fixed quickly.
There were no risk assessments in place for anticoagulants. The manager completed these without delay.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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