Working at The Willows Care Home

Staffing is just adequate for safe care, no evidence of stable team, low agency use or manageable workloads.

There were sufficient numbers of suitably trained staff who had been employed using safe recruitment processes.

Only basic activities like occasional outings for coffee, no coordinator or structured varied programme.

some joining in activities ... people often were accompanied out into the local community. One person told us, 'I often go for a coffee and a cake in a local bar'.