Working at The Willows Care Home
1 The Ridgway, Sutton, SM2 5JX
Operated by Fountain Care Limited
7 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive and visible managers create a positive culture where staff feel valued, but reliance on agency staff and recruitment issues limit activities."
Safety & Risk
7/10
✓
Staff had training on how to recognise and report abuse... People lived safely... staff managed risks... behaviour support plans... managed incidents affecting people's safety well.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff... 'I wake up every morning and can't wait to go to work.' 'The managers are really supportive...'
Staffing Levels
5/10
!
The service had enough staff... the service was reliant on the use of agency staff... The current recruitment difficulties the provider was experiencing was impacting on people's access to some activities.
Training & Dev
7/10
✓
Staff had received relevant and good quality training... in communication tools and positive behaviour support. Updated training and refresher courses... continual supervision, appraisal.
Management
8/10
✓
Management were visible in the service, approachable and took a genuine interest... Staff felt respected, supported and valued... 'The managers are really supportive, really attentive.'
Programmes
6/10
✓
People were supported to participate in their chosen social and leisure interests... attend activities in the community... supported with physiotherapy exercises... used social stories... flash cards.
Points to consider
Staffing is adequate but they rely on agency workers and recruitment problems limit community trips.
the service was reliant on the use of agency staff... The current recruitment difficulties... impacting on people's access to some activities
Activities include community outings and skill building but no specialist programmes or innovations to make the role stand out.
supported to attend activities in the community... supported one person to become stronger... with physiotherapy exercises... used social stories... flash cards
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews