Working at The Willows Care Home
Heathercroft, Milton Keynes, MK14 5EG
Operated by Willows Care Centre Limited
130 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff feel valued and supported with visible leaders and a strong safety culture, but short staffing limits time beyond basic tasks and activities for bed-bound residents."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Medicines were managed safely. Staff were aware of how to keep people safe from harm and abuse.
Staff Culture
7/10
✓
Staff told us they felt valued and supported. The provider cared about and promoted the wellbeing of their staff with schemes to celebrate success including employee of the month.
Staffing Levels
4/10
!
The provider did not always make sure there were enough qualified, skilled and experienced staff. Whilst we observed there were enough staff to keep people safe, there was often limited time for staff to spend with people outside of care tasks. Mixed feedback including “I think they are short staffed at the moment.”
Training & Dev
/10
✕
Management
6/10
✓
Leaders were visible and understood their responsibilities. Staff told us they felt valued and supported.
Programmes
4/10
!
There were several planned activities in communal spaces which people told us they enjoyed, however where people were in bed for significant periods of time due to their needs, there were limited opportunities for engagement.
Points to consider
Enough staff to keep people safe but often too busy for time beyond basic tasks like encouraging eating, with some saying short staffed.
“I think they are short staffed at the moment” and “I don’t think there’s enough staff.”
Basic activities happen in communal areas but little for people who spend most time in bed, so the job can feel routine.
where people were in bed for significant periods of time due to their needs, there were limited opportunities for engagement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews