Working at The Willows Care Home
90 Uttoxeter Road, Stoke On Trent, ST11 9JG
Operated by S Kirk and G Kirk
12 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Approachable management, sufficient staffing, regular training, and positive culture stand out, although activities and programmes need improvement."
Safety & Risk
6/10
✓
People's individual risks had been assessed and plans put in place to manage the risks. Staff could describe the support people needed to help minimise risks to their safety.
Staff Culture
6/10
✓
There was a positive culture and learning and partnership working were encouraged
Staffing Levels
6/10
✓
We saw there were sufficient staff to keep people safe. People did not have to wait for support and there were enough staff to meet people's needs safely.
Training & Dev
6/10
✓
Staff told us they received regular updates to their training. Our observations confirmed staff were skilled in providing care to meet people's needs.
Management
6/10
✓
The registered manager is very approachable and very understanding.
Programmes
4/10
!
People told us they had access to activities which they enjoyed. I go for walks, I like to keep myself fit. I take the animals for walks. I like knitting. I look after the dogs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews