Working at The Willows

Staff numbers are enough for residents but staff say it's challenging with people's higher needs and vacancies.

We received some mixed feedback from staff about whether there were enough of them to deliver people's care in a timely manner. Staff felt people's needs had increased resulting in more challenges for the number of staff on duty to meet people's needs effectively.

Recruitment checks for new staff had some gaps like missing full job history, even though fixed right away.

Minor improvements were needed to the processes in place for the safe recruitment of staff. Full employment history was not always available and records did not evidence this had been discussed with potential new staff at interview.

Not all staff training is fully up to date yet, with plans to catch up soon.

The registered manager told us of their challenge to ensure all staff updated their training as required. We saw plans over the next three months were in place for staff to complete this where due.