Working at The Willows
74 Station Street, Bourne, PE10 0SX
Operated by The Willows Home Limited
30 bedsResidential homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.5/10
Key Finding
"Staff feel able to raise concerns with the manager, but short staffing on rotas, outdated training records, and lack of activities hold it back."
Safety & Risk
4/10
!
the way it was being used increased the risk of infection. In addition, some equipment for cleaning had not been stored in a way to minimise the risk of infection.
Staff Culture
5/10
!
Staff told us they felt able to raise concerns with the registered manager and were confident that concerns would be dealt with.
Staffing Levels
3/10
✕
the rotas were not staffed to these levels. For example, the week beginning 21 April 2021, there were 41 hours of staffing not in place.
Training & Dev
2/10
✕
training records were not up to date.
Management
4/10
!
the audits did fall short in identifying some of the concerns we found.
Programmes
2/10
✕
Activities to support people's needs were lacking. One person told us, 'No activities as far as I am aware.'
Points to consider
Staffing is short on rotas, like 41 hours missing in a week, so you end up rushing tasks and residents have to wait for help.
the rotas were not staffed to these levels. For example, the week beginning 21 April 2021, there were 41 hours of staffing not in place.
Training records are not up to date, so it's hard to know what refreshers staff need and gaps might exist.
training records were not up to date.
No activities coordinator or real programme, so the job is mostly routine personal care like helping with washing and meals.
There was no dedicated activities coordinator and activities were provided by care staff in between their other duties if they had time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews