Working at The Willows

Staff numbers are enough for one-to-one care but no details on team stability or agency use.

Relatives and staff told us sufficient staff were available to meet people's needs. A staff member said, '[Registered manager's name] always makes sure there is enough staff on duty'

Regular training offered but only standard programmes with no specialist courses or funded qualifications.

Staff told us they received regular training which helped them deliver up-to-date, evidenced based care. A staff member told us 'We are offered lots of training, so we are kept up to date.'

Some varied activities like crafts, music and animal care but no dedicated coordinator or innovative specialist programmes.

new activities which include chocolate making, candle craft, song writing, pottery, balloon races, music and bingo... provider had purchased a small holding and some animals