Working at The Willows
117 Rothesay Terrace, Bedlington, NE22 5PX
Operated by Anderson Nursing Limited
27 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel well supported by management with positive culture, but basic activities and occasional staffing deployment issues need improvement."
Safety & Risk
6/10
✓
Staff had attended appropriate training in safeguarding and people told us they felt safe... Risk assessments were completed, and people told us they were involved in decisions about their care; however, this was not always recorded.
Staff Culture
6/10
✓
Staff said they felt well supported however the process for support and supervision needed to be formalised. Staff commented that improvements had been made to staff deployment which had benefited everyone.
Staffing Levels
5/10
!
there were enough staff to meet people’s needs however they had not always been deployed effectively. This was immediately addressed.
Training & Dev
5/10
!
Staff had attended appropriate training... A system of supervision and appraisal was in place however it needed to be formalised to ensure completion on a regular basis.
Management
7/10
✓
Staff told us they felt well supported by the registered manager and nominated individual. The registered manager was responsive to our feedback and immediately took action to review and resolve staff deployment.
Programmes
4/10
!
pampering sessions and games were taking place on the second day of inspection. The registered manager agreed this was an area which needed further work.
Points to consider
Only basic activities like games and pampering sessions, no dedicated coordinator so the role feels mostly like routine care.
pampering sessions and games were taking place on the second day of inspection. The registered manager agreed this was an area which needed further work.
Staffing is adequate but deployment issues meant people sometimes waited a long time for support.
Staff deployment on day one meant people’s needs were not always met in a timely manner. Feedback was shared and this had been improved on day two.
Only standard training with no regular supervision or specialist development opportunities.
Staff said they felt well supported however the process for support and supervision needed to be formalised to ensure completion on a regular basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews