Working at The Willows

Whilst robust risk assessments were in place, we were not assured these were being followed due to concerns we found during our assessment. The environment was not always safe, and we found some people had access to items identified as potentially causing them harm.

We found some evidence of a poor culture within the service. Some staff we spoke with were unhappy, and spoke at length about poor partnership working between themselves and the leadership team at the service.

We received mixed feedback from staff in relation to the leadership at the service. One staff member said the leadership team had created a poor culture, and they were unable to speak up without fear of retribution from the registered manager.

People’s relatives felt their loved ones were encouraged to lead fulfilling and varied lives... They go to the shop and chooses a meal deal and they go to the park, staff extend the trip, they try to do different things.